Booking, Rescheduling, & Cancellation Policy
Booking
Once you have been matched with a Counsellor after your Consultation, please book your sessions within 10 working days. Should you require more time to do so, we encourage you to communicate with us. This ensures that Counselling spaces are effectively utilised for clients that need them.
Upon commencement of sessions, if you fail to engage with our practice for a period of 10 consecutive working days or more without prior communication, it will be considered that you have potentially chosen to disengage from our services.
Booking a Session: To book a session, please click here – https://vanquishtherapies.co.uk/appointment/
Once you have booked a session, this time and space are yours, if you do not attend or are late; our Counsellors and Coaches will wait for you on Zoom for 15 minutes, after which they will leave, as there won’t be enough time for an effective session.
In situations where the Counsellor or Coach perceives challenges in communication or understanding by the client during a session, it will be necessary to cancel the session and arrange for a rescheduled appointment. This decision is made with the intention of ensuring the client receives the most effective support and guidance in their counselling or coaching journey.
International Clients: For our international clients, all consultation and session timings will be scheduled according to UK Time. For Insurance purposes, our Counselling and Coaching practices will strictly adhere to UK laws and the ethical guidelines and framework established by our respected professional bodies.
Rescheduling
We operate a 48-hour cancellation and reschedule policy. If you want to reschedule a session, this can be done up to 48-hours prior to your session, the payment will be carried over to your new session.
The 48-hour notice must be given during our administrative hours on Monday to Friday, from 9am-5pm (UK Time). For sessions scheduled on a Monday or Tuesday, notice must be given by 12pm (UK Time) on the preceding Friday.
If you are unable to attend the session without giving us a 48-hour notice, the payment will not be carried over. Payment will be required to book a new session.
Low Cost Counselling Service – Please note a session can only be rescheduled once up to 4 weeks from the original booking date. If you cannot attend the rescheduled session, you will need to book and pay for a new session even if notice is provided.
Counselling/Coaching Service – Please note a session can only be rescheduled once up to 4 weeks from the session date. If you cannot attend the rescheduled session, you will need to book and pay for a new session even if notice is provided.
Any bookings made within 48 hours of having a session cannot be rescheduled.
This ensures the time Vanquish Therapies are committing to clients is valued and we can continue providing a dedicated service to support you and others by offering emergency sessions to those who need them.
If you have paid for one or more sessions but have not yet booked them, you will have 8 weeks from the date of payment to use your credit. Please note: this credit cannot be carried over into the next year.
Cancellations
If you want to cancel a session and do not wish to continue using our services, you can do so up to 48 hours prior to your session. The 48-hour notice must be given during our administrative hours, Monday-Friday from 9am-5pm (UK Time). For sessions scheduled on a Monday or Tuesday, notice must be given by 5pm (UK Time) on the preceding Friday. Cancelled Sessions within this 48-hour window will be refunded the payment made. Cancellations made after this period will not be refunded.
If due to any reason your Counsellor or Coach has to cancel a session, Vanquish Therapies will aim to give you a 48-hour notice and reschedule your session.
Exceptional circumstances
We recognise and understand that emergencies happen. If you know that you might not make it to a session due to unforeseen circumstances, please let us know at the earliest opportunity. We will try to be accommodating in such circumstances – this will be at the discretion of Vanquish Therapies.
Missed Sessions – Low Cost Counselling Service
While we understand that unforeseen circumstances may arise, please be aware; Due to limited availability, missing more than one session or failing to book sessions for a week or more, without prior communication, may result in the release of your reserved space with your assigned Counsellor to accommodate other individuals in need of help and support.